Customer Service Representative – Hotline and Membership Service (Fulltime)
Job Description:
- Handle customers’ enquiry through phone calls, emails, walk-in customers and library daily operation tasks such as membership registration, renewal and DVD/Soundtrack borrowing service, etc.
- Update information on our website and telephone ticketing system
- Maintain daily operation of hotline office and the membership database
- Data input and filling
- Assist promoting & operating members activities
- Execute and participate at diversified film festivals, movie sharing sessions, preview screenings etc.
- Shift-duty and work on public holidays are required
- 9 hrs a day (1 casual leave a week)
Job Requirements:
- F5 or above
- Good command in written and spoken Chinese and English, Mandarin is preferred
- Be punctual, responsible, enjoy to communicate with people, cheerful, able to work independently, patience and good telephone skills
- Experience in customer service preferred
- Good command of Microsoft office, (word, excel) and other computer skills
- Immediate available with passionate in film or culture is preferred
Interested parties please email full resume with present and expected salary, and date available to css@cinema.com.hk. Please specify the position you apply in the email subject.
Cinema Service Assistant (Part-time / Full-time)
(MOViE MOViE Pacific Place/ PALACE ifc / PREMIERE ELEMENTS / Broadway Mongkok / Broadway Tsuen Wan / B+ cinema apm / MY CINEMA YOHO MALL)
Job descriptions:
- Perform the daily operations including ticketing, food preparation/selling and ushering
- Answer questions from guests and provide high quality of services
- Maintain facilities that are clean, safe and in good condition
- Assist with other functions as instructed by Management
Requirements:
- Form 5 or above
- Good command of English, Cantonese and in Mandarin
- Hands-on PC knowledge (e.g. MS Office Words, Excel, PowerPoint, Chinese Input)
- A minimum of 1 year solid experience in retail or service industry is an advantage
- Shift-duty, irregular working hours and work on Saturdays, Sundays & Public Holidays is required
Benefits:
- Career growth & development opportunities
- Comprehensive training program
- Referral bonus
- Night travel allowance
- Night duty allowance
- Complimentary movie tickets
- Staff concession discount
- Employee education allowance
Extra benefits for full-time staff:
- New join bonus
- Good attendance bonus
- Medical benefits
Assistant Cinema Manager / Supervisor (Trainee)
Responsibilities:
- Follow the direction as instruction by the Theater Operations Department
- Establish and maintain superior customer service and community relations. Handling customer inquiries and complaints
- Support the Cinema Manager’s decisions in communication with the staff
- Concession ordering and inventory control
- Perform daily opening, closing, operational, and administrative duties with comprehensive, detailed approach to safety, building maintenance, repairs, and sanitation/cleanliness
- Staff scheduling
- Maintain facilities are clean, safe and in proper working order
- Other duties as assigned
Requirements:
- Demonstrate leadership values and provide a hands-on approach to lead staff through day-to-day operations in a positive working environment.
- Associate Degree/Higher Diploma or above
- 1 years+ management experience for assistant cinema manager
- Professional and personable; exceptional guest relations skills.
- Good command of Cantonese, English and Mandarin (spoken and written/typing)
- Strong computer, detail, organizational skills.
- This position requires weekend, night and holiday shifts. 6 working days a week, 8 working hours.
Interested parties please email full resume with current & expected salary, and date available to recruit@cinema.com.hk. Please specify the position you apply in the email subject. Recruitment hotline / Whatsapp No.: 5208 8018 (11am - 7pm)
Telegram username: BroadwayCircuit_Recruit (11am - 7pm)
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