Customer Service Representative – Hotline and Membership Service (Fulltime)

 

Job Description:

  • Handle customers’ enquiry through phone calls, emails, walk-in customers and library daily operation tasks such as membership registration, renewal and DVD/Soundtrack borrowing service, etc.  
  • Update information on our website and telephone ticketing system
  • Maintain daily operation of hotline office and the membership database
  • Data input and filling
  • Assist promoting & operating members activities
  • Execute and participate at diversified film festivals, movie sharing sessions, preview screenings etc.
  • Shift-duty and work on public holidays are required
  • 9 hrs a day (1 casual leave a week)

 

Job Requirements:

  • F5 or above
  • Good command in written and spoken Chinese and English, Mandarin is preferred  
  • Be punctual, responsible, enjoy to communicate with people, cheerful, able to work independently, patience and good telephone skills
  • Experience in customer service preferred
  • Good command of Microsoft office, (word, excel) and other computer skills
  • Immediate available with passionate in film or culture is preferred

 

Interested parties please email full resume with present and expected salary, and date available to css@cinema.com.hk. Please specify the position you apply in the email subject.

 

 

Cinema Service Assistant (Part-time / Full-time)
(MOViE MOViE Pacific Place/ PALACE ifc / PREMIERE ELEMENTS / Broadway Mongkok / Broadway Tsuen Wan / B+ cinema apm / MY CINEMA YOHO MALL)

Job descriptions:

  • Perform the daily operations including ticketing, food preparation/selling and ushering
  • Answer questions from guests and provide high quality of services
  • Maintain facilities that are clean, safe and in good condition
  • Assist with other functions as instructed by Management

Requirements:

  • Form 5 or above
  • Good command of English, Cantonese and in Mandarin
  • Hands-on PC knowledge (e.g. MS Office Words, Excel, PowerPoint, Chinese Input)
  • A minimum of 1 year solid experience in retail or service industry is an advantage
  • Shift-duty, irregular working hours and work on Saturdays, Sundays & Public Holidays is required

Benefits:

  • Career growth & development opportunities
  • Comprehensive training program
  • Referral bonus
  • Night travel allowance
  • Night duty allowance
  • Complimentary movie tickets
  • Staff concession discount
  • Employee education allowance

Extra benefits for full-time staff:

  • New join bonus 
  • Good attendance bonus
  • Medical benefits

Assistant Cinema Manager / Supervisor (Trainee)

Responsibilities:

  • Follow the direction as instruction by the Theater Operations Department
  • Establish and maintain superior customer service and community relations. Handling customer inquiries and complaints
  • Support the Cinema Manager’s decisions in communication with the staff
  • Concession ordering and inventory control
  • Perform daily opening, closing, operational, and administrative duties with comprehensive, detailed approach to safety, building maintenance, repairs, and sanitation/cleanliness
  • Staff scheduling
  • Maintain facilities are clean, safe and in proper working order
  • Other duties as assigned

Requirements:

  • Demonstrate leadership values and provide a hands-on approach to lead staff through day-to-day operations in a positive working environment.
  • Associate Degree/Higher Diploma or above
  • 1 years+ management experience for assistant cinema manager
  • Professional and personable; exceptional guest relations skills.
  • Good command of Cantonese, English and Mandarin (spoken and written/typing)
  • Strong computer, detail, organizational skills.
  • This position requires weekend, night and holiday shifts. 6 working days a week, 8 working hours.

Interested parties please email full resume with current & expected salary, and date available to recruit@cinema.com.hk. Please specify the position you apply in the email subject. Recruitment hotline / Whatsapp No.: 5208 8018 (11am - 7pm)
Telegram username: BroadwayCircuit_Recruit (11am - 7pm)

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