Customer Service Representative – Hotline and Membership Service (Fulltime)

Job Description:

• Handle customers’ enquiry through phone calls, emails, walk-in customers and library daily operation tasks such as membership registration, renewal and DVD/Soundtrack borrowing service, etc.  
• Update information on our website and telephone ticketing system
• Maintain daily operation of hotline office and the membership database
• Data input and filling
• Assist promoting & operating members activities
• Execute and participate at diversified film festivals, movie sharing sessions, preview screenings etc.
• Shift-duty and work on public holidays are required
• 9 hrs a day (1 casual leave a week)

Job Requirements:

• F5 or above
• Good command in written and spoken Chinese and English, Mandarin is preferred  
• Be punctual, responsible, enjoy to communicate with people, cheerful, able to work independently, patience and good telephone skills
• Experience in customer service preferred
• Good command of Microsoft office, (word, excel) and other computer skills
• Immediate available with passionate in film or culture is preferred

Interested parties please email full resume with present and expected salary, and date available to css@cinema.com.hk. Please specify the position you apply in the email subject.

Cinema Service Assistant (Part-time / Full-time)
(MOViE MOViE Pacific Place/ PALACE ifc / PREMIERE ELEMENTS / Broadway Mongkok / Broadway Tsuen Wan / B+ cinema apm / MY CINEMA YOHO MALL)

Job descriptions:

• Perform the daily operations including ticketing, food preparation/selling and ushering
• Answer questions from guests and provide high quality of services
• Maintain facilities that are clean, safe and in good condition
• Assist with other functions as instructed by Management

Requirements:

• Form 5 or above
• Good command of English, Cantonese and in Mandarin
• Hands-on PC knowledge (e.g. MS Office Words, Excel, PowerPoint, Chinese Input)
• A minimum of 1 year solid experience in retail or service industry is an advantage
• Shift-duty, irregular working hours and work on Saturdays, Sundays & Public Holidays is required

Benefits:

• Career growth & development opportunities
• Comprehensive training program
• Referral bonus
• Night travel allowance
• Night duty allowance
• Complimentary movie tickets
• Staff concession discount
• Employee education allowance

Extra benefits for full-time staff:

• New join bonus
• Good attendance bonus
• Medical benefits

Assistant Cinema Manager / Supervisor (Trainee)

Responsibilities:

• Follow the direction as instruction by the Theater Operations Department
• Establish and maintain superior customer service and community relations. Handling customer inquiries and complaints
• Support the Cinema Manager’s decisions in communication with the staff
• Concession ordering and inventory control
• Perform daily opening, closing, operational, and administrative duties with comprehensive, detailed approach to safety, building maintenance, repairs, and sanitation/cleanliness
• Staff scheduling
• Maintain facilities are clean, safe and in proper working order
• Other duties as assigned

Requirements:

• Demonstrate leadership values and provide a hands-on approach to lead staff through day-to-day operations in a positive working environment.
• Associate Degree/Higher Diploma or above
• 1 years+ management experience for assistant cinema manager
• Professional and personable; exceptional guest relations skills.
• Good command of Cantonese, English and Mandarin (spoken and written/typing)
• Strong computer, detail, organizational skills.
• This position requires weekend, night and holiday shifts. 6 working days a week, 8 working hours.

Projectionist

Responsibilities:

• Projection operations
• Films checking
• Preparations for new film releases
• Maintain projection equipment

Job Requirements:

• Graduated from Form 5 or above
• Good at Chinese and English, able to communicate in English and can understand Mandarin preferred
• Have projection skills, able to build team spirit effectively, enthusiastic and courteous towards works
• Those with experiences in projection works are preferred
• Positive , enterprising and responsible
• Required to work shifts, holidays and work on Saturdays, Sundays and public holidays.Work 6 days a week, 8 hours a day

Benefits:

• Career growth & development opportunities
• Comprehensive training program
• Referral bonus
• Night travel allowance
• Night duty allowance
• Complimentary movie tickets
• Staff concession discount
• Employee education allowance

Extra benefits for full-time staff:

• New join bonus
• Good attendance bonus
• Medical benefits

Those who are interested in applying for this position, please email your resume, salary requirements and available dates to recruit@cinema.com.hk .Please specify the location of the theater you are applying for in the email. Recruitment hotline / Whatsapp No.: 5208 8018 (11am - 7pm)
Telegram username: BroadwayCircuit_Recruit (11am - 7pm)

(The personal information provided is for internal recruitment purposes only.)